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by Rob Hingston / Head of Origin

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10th Aug 2022

Origin’s Team is Growing

Front of House Coordinator

Overview of role: The role of the Front of House Coordinator is crucial within the team and overseeing the hub of the building. Working in a busy vibrant environment ensuring our members and visitors receive the warmest of welcomes. You will be part of the member/visitor journey the first and last person they will meet. Therefore providing the highest level of customer service.

You will be working part of a team made up of three host’s and casual event staff. Supporting each other with delivery an exceptional service at all times. The role is a mix of desk based and admin but will also include getting involved in the delivery of our day to day operations, supporting our Operations Manager. This includes but not limited to coordinating activities around reception, overseeing security at reception, ensuring cleaning is outstanding, whilst implementing our processes.

Job Type: Full time (permanent role)

Location: 40 Berkeley Square, Bristol BS8 1HP.

Reporting to: Operations Manager

Hours: Monday to Friday (37.5 hours per week)

Shifts: We also have evening and weekend events occasionally, flexibility will be required to support the larger business needs.

Salary: £22K per year

Duties and responsibilities:

  • Provide a welcoming friendly first-class reception service.
  • Meet and greet members, visitors and guests to the workspace.
  • Take all incoming calls, routing incoming calls to our members.
  • Arrange for couriers and other mail pick-ups, post duties including ordering stationary.
  • Ensure visitors and guests are provided with appropriate refreshments.
  • Ensure contractors are signed in and directed to the right areas of the building.
  • Provide operational administration support as and when directed by the op’s manager.
  • Oversee the day to day running of our reception systems by ensuring processes are being followed, information is being updated.
  • Taking full responsibility for new member set-ups and exits processes.
  • Promote the Origin Workspace Connect Card to members.
  • Deal with member complaints.
  • Support the larger team in maintaining the meeting rooms, event space and communal areas.

This is a brief outline of expected duties. As the role grows there will be additional responsibilities.

Personal Specification: The successful candidate must be enthusiastic and flexible with an excellent face to face, telephone manner and good interpersonal skills. An organised, positive individual with excellent time management (this is a busy role) and a can-do attitude that is able to multitask. Personal profile would include discretion, confidence, commitment, be presentable, common sense, initiative, flexibility, proactive style, deadline-focused and a great sense of humour. Origin Workspace is a great place to work and we offer onsite gym, and wellness availability for our team. Team evenings out, monthly team lunches and development opportunities.

  • At least 3 years’ experience in front of house, hospitality/hotel industry, or a similar environment to Origin Workspace.
  • Smart and presentable at all times.
  • Ability to work under pressure.
  • Organised, reliable and flexible.
  • Strong customer service skills.
  • Excellent time keeping.
  • Clear, concise communication skills both verbal and written.
  • Good literacy and numeracy skills.
  • Ability to deal with complaints.
  • Excellent interpersonal and communication skills.
  • Accuracy and able to pay attention to detail.
  • Professional attitude.
  • Proficient in Microsoft Window packages (Word, Excel, outlook)

Applications:

Please forward a CV to [email protected] with covering letter explaining why you feel you would be right for this role, outlining your experience.

Closing date for applications is Sunday 14th August 2022. Interviews will be held on the week of 22nd August 2022.

Contact:

Parm Cory-Jones

Operations Manager m: 07540728589 dl: 0117 440 0400

 

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